Frequently Asked Questions

Do you have something on your mind, do you need an answer to a question? Read frequently asked questions about our services.

Which accommodations includes own outdoor jacuzzi?

Panoramic House, Arctic House, Aurora Birdhouse and Luxury Birdhouse. Each outdoor jacuzzi is located on its own terrace next to the landscape.

Pet friends are warmly welcome in most of our accommodations.

Our panoramic restaurant Makuhelmi is open by order. Breakfast and dinner reservations should be made 1 day in advance by You can also book accommodation with half-board.

We try to serve special diets and allergies as best we can. Please inform us in advance if you have special diets and food allergies.

Yes. The nearest train station is Paltamo railway station, from where it is a 20-minute drive to Arctic Giant. We can arrange transportation from the train station in both directions.

Wireless WiFi is available in all our accommodations. However, the main building and the reception have a better WiFi connection.

There is one official electric car charging point (type2) and several heating poles in the area, which can also be used as charging points.

Check-in time is 4 pm. However, if your accommodation has already been cleaned earlier, earlier check-in is also possible.

In general, the best time to see the northern lights is from January to mid-March.

Activity equipment and guided safaris can also be booked upon arrival. However, we recommend pre-booking online to make sure you don’t miss out on the safari.

You can pay with all the most common bank and credit cards, Visa and Mastercard, as well as cash (in euros).

You can add half-board to your accommodation reservation, which includes a delicious 3-course dinner in our restaurant and a tasty breakfast delivered directly to your door.

We have a lot of birds, especially hawks, eagles and owls. There are also many other forest animals in our area, which are friendly but a bit shy and often hide in the forest.